Returns and complaints
Please allow us up to 14 days from receipt of item for your refund to be processed. It will often be quicker than this but we want to manage your expectations at busier times of the year.
You may return an item to us for an exchange or refund providing that:
- You return the item to us within 28 days of receiving your order
- The goods are re-saleable, unused and in their original packaging with all tags and labels intact
- If any item is incorrect, faulty or damaged on receipt, please let us know immediately when you receive the item by emailing firstname.lastname@example.org or calling +44 (0) 1278 434440
Personalised products are non-refundable and non-exchangeable.
We cannot accept your return if:
- The form below is not completed and returned alongside the item/s
Please download our returns form and include with the item/s in their original packaging, and send it back to:
Hippychick Ltd myHummy Returns
1 Roberts Drive
Please note that Hippychick Ltd is unable to pay for the cost of returning goods, unless they are faulty, damaged or incorrectly dispatched. We cannot accept responsibility for returned items which do not reach us. Therefore, we recommend that you send returns via the Post Office by Recorded or Special Delivery, retaining your proof of postage. This returns policy is in addition to your Statutory rights. We do process returns as fast as possible, however during busy times, if you urgently need replacement items, we suggest you place a new order on our website.